Wildcard creates the most personalized 1:1 marketing campaigns on the planet.
We work with leading enterprise marketing and sales teams to open doors with hard-to-reach executives through direct mail. Our AI-powered platform combines deep research, original creative, in-house production, and white-glove delivery to create campaigns people cannot ignore—and sales conversations that would not have happened otherwise.
Founded by entrepreneurs who previously built and sold a venture-backed startup, Wildcard is growing quickly and works with innovative companies including Amplitude, Ashby, Cogna, Chainguard and many more.
We’re hiring a Customer Success Manager to make sure great campaigns become great customer outcomes.
Our customers trust us with their most important accounts, their brands, and their sales teams’ reputations. You’ll own those relationships from onboarding through renewal and expansion, serving as the customer’s strategic advisor and the internal quarterback for their Wildcard program.
This is not a traditional SaaS customer success role. You won’t spend your days walking customers through product features or responding to support tickets. You’ll help customers decide who to target, keep campaign reviews and approvals moving, translate feedback into clear action, drive adoption across their sales teams, and make sure the program creates measurable pipeline.
The right person combines executive presence with operational discipline. You can lead a strategic conversation with a VP of Marketing, then turn around and work through the details required to unblock a campaign.
Lead customer onboarding, turning each customer’s goals, target accounts, team structure, and success criteria into a clear operating plan.
Serve as the primary strategic partner for a portfolio of enterprise customers.
Run customer meetings that are crisp, useful, and decisive—from kickoff and campaign reviews through performance reviews and renewal conversations.
Keep programs moving across contact selection, research, creative approvals, production, delivery, and follow-up.
Translate customer feedback into clear, actionable direction for our research, creative, product, and operations teams.
Drive adoption among customer sales teams so reps understand the campaigns, follow through thoughtfully, and convert responses into meetings.
Track response, meeting, pipeline, pacing, and engagement data; communicate what is working and where the program needs to change.
Identify risk early and take ownership of resolving it before it becomes a renewal problem.
Lead renewal and expansion conversations by connecting Wildcard’s work to measurable customer value.
Bring the voice of the customer into our product and operating processes, helping us build a Customer Success function that scales without becoming impersonal.
Have 3+ years of experience owning customer relationships in Customer Success, account management, client services, consulting, or a similar role.
Have worked with enterprise B2B customers. Experience in ABM, marketing services, agencies, sales technology, or high-growth startups is especially relevant.
Can build trust with senior marketing and sales leaders while also developing strong working relationships with the people operating the program day to day.
Are an excellent communicator. You make complicated work feel clear, decisions feel easy, and next steps feel obvious.
Are commercially minded. You understand that great Customer Success creates retention, expansion, and advocacy.
Are highly organized and comfortable coordinating several complex customer programs at once.
Use data to diagnose problems and tell a clear story about performance.
Use AI tools to prepare, synthesize, and move faster without outsourcing your judgment.
Stay calm when priorities change, a campaign hits a blocker, or a customer needs an answer quickly.
Care deeply about craft. Customers are trusting us with their brand, and you hold the details to that standard.
Want to work alongside the team in Santa Monica five days a week.
This is not a support-queue role, a meeting-scheduling role, or a relationship-maintenance role.
We’re not looking for someone whose job ends when the customer is happy with the presentation. We’re looking for someone who owns the outcome: the customer sees measurable value, their team wants to keep using Wildcard, and the relationship grows.
Work on a product customers and prospects genuinely remember. Most of our customers say meeting with us is the most fun meeting they have all week.
Own high-impact relationships with some of the most innovative marketing and sales teams in the world.
Help define how Customer Success operates at a rapidly growing company.
Work directly with experienced founders and a highly collaborative, in-person team.
See the physical result of the work—from the first strategic conversation to the moment a campaign lands and creates a new relationship.
Use AI in practical, meaningful ways across customer strategy and operations.
Please complete the application form below.
Wildcard is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive workplace and welcome applicants from all backgrounds.
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